PREreview of The Foundation of Customer Service in Healthcare Series {The Role of Customer Service in the Patient Experience} (Part 1)

Write a short summary of the research’s main findings and how this work has moved the field forward.

Major issues

• List significant concerns about the research, if there are any.

• The conceptual framework in the abstract is not reflecting in the whole article.

• What exactly is the article focusing on, (The article is vague)

• Why stating the conceptual framework in the abstract?

• The Citation is poor

• It is important for the introduction to capture the need for this study.

• The arrangement of the article is not consistent.

• Since global gap has been mentioned in the body of the article, the title should be re-framed to contain the global gaps and how it is addressed.

• The article does not have a gap it is filling

• It should have been a primary study or perspective (Author should focus on a particular country)

• The paper should be restructured to capture relevant information that eill address the major concern of the paper.

• Conclusion is too long, the last paragraph should be removed.

• The conflict of interest was not Mentioned

• On funding, did the author receive internal funding as the author mentioned no external funding

Minor issues

• List concerns that would improve the overall flow or clarity but are not critical to the understanding and conclusions of the research.

• The trust in the conclusion part was not linked with the topic, there should be a linkage.

• Lot of repetition in the article, should be addressed

Competing interests

The authors declare that they have no competing interests.

Use of Artificial Intelligence (AI)

The authors declare that they did not use generative AI to come up with new ideas for their review.